How Does the Memodyne 60-Day Money-Back Guarantee Work?
Quick answer
Memodyne offers 60 days from purchase to ask for your money back. The brand's pages disagree on the rules: one says unconditional, another refunds sealed bottles only and keeps 20%, another wants every bottle back. Call +1 (302) 200-3480 before day 60, get your rule in writing, and ship the return tracked.
A money-back guarantee is only as good as its smallest sentence. The big words go on the sales page. The small ones go in a returns page that few people open until they need it.
Memodyne's guarantee has both. The headline is clear: 60 days. The detail is not. In this post we walk through the claim in order, the questions to ask first, and how to cancel an order or a monthly shipment. We also say what the pages leave out.
Key facts
- The guarantee is 60 days from the date of purchase on the brand's main pages.
- One set of brand terms counts from delivery instead, and one returns page says both.
- The home page calls the guarantee unconditional, yet also mentions at least 30 days of use first.
- The brand's FAQ page refunds sealed bottles only, takes a 20% restocking fee and does not refund shipping or customs.
- Another returns page wants every bottle back, empty or not. Postage on returns is the buyer's on every version.
- Refund timing: about 3 to 5 business days to issue the credit, then 5 to 10 business days to show on your card.
- One clear return rule: not published.
What is the Memodyne money-back guarantee, in one sentence?
You have 60 days to ask for a refund on any pack. That part is the same on every pack card, every checkout and every page we read.
The rest is not the same. The guarantee has no single written rule across the brand's pages. Which version applies to you depends on your order, and the only reliable answer is the one the order desk confirms in writing.
Think of the guarantee as a window, not a promise of any particular amount. The window is real. What comes back through it is what you have to pin down.
Why do the brand's pages disagree about the rules?
The pages come from more than one operator, and they were not written to match. Here is how the main versions read.
| Page | When the 60 days start | Which bottles | Deductions and postage |
|---|---|---|---|
| Home page and FAQ | Purchase date | Called unconditional, then at least 30 days of use | Not stated |
| FAQ page | Purchase date, with a 30-day minimum trial | Sealed bottles only | 20% restocking fee; you pay return postage; shipping and customs not refunded |
| Returns page from the order pages | Order date | Every bottle received, even empty ones, with the packing slip | You pay return postage |
| Terms of service (Gex Corporation LLP) | Delivery date | Bottles back, even if empty | Not stated |
| Our order desk | Purchase date | Ask the desk for your order | You pay tracked return postage |
Two return addresses also circulate, one in Ogden, Utah and one in New York. Use only the address the desk gives you in writing.
What would the 20% fee cost on each pack?
If the strictest reading applies to your order, the fee comes out of the refund. The numbers are simple, and they show why the rule matters.
On top of that, return postage is yours, and the original shipping charge is not refunded under the FAQ page. So even a smooth claim can leave you short by a fee, a postage bill and a shipping line.
The kindest reading is every bottle back for the full price. The strictest is sealed bottles only, a 20% fee and your own postage. Your order email and the desk's written answer decide which one you get.
How do you claim a Memodyne refund, step by step?
Start with a phone call or an email, never with a parcel. One brand page asks for an authorization code first.
Find the order ID
Your confirmation email shows it. Note the order date and the pack.
Contact the desk before day 60
Call +1 (302) 200-3480 or write to [email protected]. Say you are using the 60-day guarantee.
Ask for the rule in writing
Start date, opened bottles, any fee, the return address and the refund amount.
Pack what they asked for
Add a sheet with your full name, your email and the order ID, and the packing slip if you kept it.
Ship it tracked
Choose postage with tracking and keep the receipt.
Watch your card
Allow 3 to 5 business days to issue the credit, then 5 to 10 for your bank to show it.
That is up to about three weeks from the day the return arrives. If nothing shows after that, email the desk with your order ID and the return tracking number.
You can read every price, shipping line and guarantee term on the order page before you decide.
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Which questions should you put in writing first?
A short email now saves an argument later. Ask these and keep the reply with your order email.
- Which date starts my 60 days, the purchase date or the delivery date?
- Do opened or empty bottles qualify, or only sealed ones?
- Will a restocking fee or any other amount be taken off?
- Which address should the parcel go to?
- How much will be refunded, and does that include shipping?
If the desk will not put the rules in writing, that tells you how a refund might go. Photograph the checkout total before you pay, so the amount is on record.
How do you cancel a Memodyne order or a monthly shipment?
Call as soon as you notice. A one-time order ships once, so a second parcel a month later usually means a monthly Subscribe and Save box was ticked at checkout. The brand's home FAQ says orders are one-time, yet some order pages add that box.
Stop future shipments first, then deal with the refund. Call BuyGoods at (866) 838-5063 if it took the payment, or the order desk at +1 (302) 200-3480. Have every order ID ready.
Extra offers accepted after payment are separate orders with their own IDs. One page sells Flora Zen, a different product with its own guarantee wording. Ask about each order by its own ID, since one request does not cover them all.
No page we read says what happens to the e-books after a refund. They are digital files, and the refund rules talk only about bottles. Ask when you request the refund.
What if the order desk does not answer?
Write to [email protected] and keep a copy. If BuyGoods took the payment, call its help line. Your card issuer is the last step, and it can explain how a dispute works.
Do not use [email protected] for refunds. That inbox answers questions about this site, cannot see orders and will pass your request on rather than process it.
And do not wait for day 59. The window is 60 days, and a late reply leaves no margin for the post.
Frequently asked questions
Is there a money-back guarantee on Memodyne?
Yes, 60 days. The brand's main pages count from the purchase date and its terms count from delivery, so ask which one covers your order.
Can I return opened Memodyne bottles?
The brand's pages disagree. One allows only sealed bottles minus a 20% restocking fee, and another wants every bottle back, empty or not. Get your rule in writing.
Do I have to use Memodyne for 30 days before a refund?
Two brand pages mention a 30-day use period. Contact the desk early anyway, so the 60-day window does not run out while you wait.
Who pays to mail the bottles back?
You do, on every version of the rules. Use tracking and keep the receipt.
How long until the refund reaches my card?
Allow about 3 to 5 business days for the credit and 5 to 10 more for your bank, so up to about three weeks.
How do I cancel a Memodyne order?
Call the order desk at +1 (302) 200-3480, or BuyGoods at (866) 838-5063 if it took the payment, and stop any monthly shipment first.
Our view
Our view: the 60-day window is the best thing about buying Memodyne, and the rules around it are the weakest. A guarantee that says unconditional on one page and 20% fee on another is not one you can rely on until the desk confirms it in writing.
Do three things and you are in good shape. Ask early. Keep every email. Post the return tracked. And remember that a refund is a purchase policy, not a medical promise.
Last updated October 29, 2026. Medically reviewed by Dr. Harald Hampel, MD, PhD, MD, Physician, October 16, 2026.
Order only if you are happy with the refund terms. Ask the desk for your rule in writing before you mail anything.
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Page check
Written by
Compares each label amount with the doses used in published research, using NIH, FDA and Alzheimer's Association pages.
Medically reviewed by
Dr. Harald Hampel, MD, PhD, MD, Physician
Medical reviewer. Review date: October 16, 2026.
- Last compared with the label: October 16, 2026
- Facts come from the Supplement Facts panel and the brand pages; health lines come from the sources linked above
- Corrections go to [email protected]; our checking rules are on the standards page